I love the level of customer service we can provide because we have been in business for so long. Nothing makes my day brighter than being able to tell someone that we have the parts on hand to get them out of a bind.
I was on a sales call this morning for a conveyor that was put into service back in 1996. Since its installation it has received minimal maintenance, and is still going strong. Of course, with only spending about $300 in spare parts for the old gal over the last 20 years she is ready for some TLC.
While we do recommend a more frequent service schedule; it is incredible to see how durable the FlexLink product line is in action. How many other conveyor systems do you know of that can run for 20 years without wearing out a drive or idler? Its crazy. It is even crazier to think that the newer parts are designed to be even more robust than the old ones. Talk about getting your moneys worth.
But that leads to a problem. Where do you turn when you have a conveyor that was engineered in the 90’s needs spare parts? FlexLink doesn’t support the really old designs anymore, and the common school of thought is to shift a customer away from the old parts and into a new system, but that can get to be pretty cost prohibitive. Well, there is another option. You can turn to us.
As much trouble as I have given my parents about needing to get rid of our extensive collection of old style FlexLink parts; I am having to eat crow this morning. It was a great feeling to tell my contact that I could get him a brand new drive and idler, circa 1994, rather than having to tell him that he needed to buy a whole new conveyor system because the spare parts are unavailable. Now, it is true that we don’t always have everything, and I will sometimes have to encourage repair by replacement; but it is always worth a call to check.
The take away here is to just remember to call Flex-Line Automation, Inc. for a brand new state of the art system, or spare parts for your 20 year old system. Because no matter what, we don’t just sell conveyors we sell solutions!