800.916.0031

618.826.5086

Serving customers throughout the United States, Canada, Mexico & Puerto Rico

Blog

Blog Home > Tags > Relationship
I love the level of customer service we can provide because we have been in business for so long. Nothing makes my day brighter than being able to tell someone that we have the parts on hand to get them out of a bind.   I was on a sales call this morning for a conveyor that was put into service back in 1996. Since its installation it has received minimal maintenance, and is still going strong. Of course, with only spending about $300 in spare parts for the old gal over the last 20 years she is ready for some TLC.   While we do recommend a more frequent service schedule; it is incredible to see how durable the FlexLink product line is in action. How many other conveyor systems do you know of that can run for 20 years without wearing out a drive or idler? It’s crazy. It is even crazier to think that the newer parts are designed to be even more robust than the old ones. Talk about getting your money’s worth.   But that leads to a problem. Where do you turn when you have a conveyor that was engineered in the 90’s needs spare parts? FlexLink doesn’t support the really old designs anymore, and the common school of thought is to shift a customer away from the old parts and into a new system, but that can get to be pretty cost prohibitive. Well, there is another option. You can turn to us.   As much trouble as I have given my parents about needing to get rid of our extensive collection of old style FlexLink part... Read More
Comments 0 Rating: Be the first person to rate this post.
Choosing your System Partner
Building off of last week’s post on 5 questions to ask yourself about your product before you decide to choose your conveyor type, I wanted to sit down and give you my insight into how you choose your conveyor supplier. Now there are several blogs like this out there floating around on the web, and those authors make very good points; but in my opinion they go off topic by exploring how to choose the conveyor system itself, not the supplier. Many suppliers handle multiple types of conveyors so maybe I am off base here, but I don’t think it is as imperative to choose your supplier based on their product as it is to choose a supplier that has experience with their product lines and who you can rely on. We have had times when our vendors, who don’t carry multiple conveyor lines, have called us because their customer needed something to which they did not have access. That is loyalty to their customer right there. That’s what you should be looking for. I am confident that whoever you choose to provide you with a conveyor will be able to find you a gravity, roller, belt, or tabletop conveyor if that is what you truly need.  The question then, isn’t really whether or not they carry the product; it is whether or not you can trust them to get you the best solution, even if it isn’t their premier product.  I’m not talking about a situation where the vendor truly believes that their product is the best on the market, because each ... Read More
Comments 0 Rating: Be the first person to rate this post.
Page 1 of 1
First Previous
1
Next Last
Pages :